- In stock items will ship within 24 hours or one business day of receiving your order. Orders placed by 12 p.m. CST will ship out the same day if in stock.
- You will receive your jewelry within one week or five business days from when you placed and paid for your order. Larger orders, such as wedding parties, or custom designs will be shipped within 2-4 weeks. During busy times, such as the holidays, custom or larger orders may take as long as 4-6 weeks to complete, so please order early.
- Please contact us if you would like to place an expedited or international order, and need your jewelry sooner than the estimates above.
If you are not satisfied with your jewelry (for any reason), you may return it for a full refund.
- Request a return authorization within seven calendar days of receiving your order to receive a full refund. Jewelry must be in its original condition to be eligible for return.
Email customer care
- Your return package must be postmarked within seven calendar days after receiving your return authorization. Returns requested after more than seven days will be issued a store credit, not including shipping charges. Please include a copy of your original receipt with a note as to the reason for the return.
- Please pack jewelry in a well-padded container and ship using UPS or USPS. Shipping insurance is not required but recommended. LTJ is not responsible for damages or loss incurred in return shipping.
- All return shipping charges are the customer’s responsibility and cannot be refunded.
or call: 847-563-8858 for questions or to request a return authorization.
Once authorization is approved, send your return to:
Laura Tanner Jewelry Studio
2337 Park Place, 1st Floor
Evanston, IL 60201
Once your authorized return has been received and examined, your original method of payment will be credited within one week, not including the original or return shipping costs. You will receive an email confirmation of your refund once it is processed.