- In stock items will ship within one business day of receiving your order. Orders that need to ship the same day must be placed by 12 p.m. CST and will ship out the same day if in stock. Please note or contact us if you need an order by a certain date.
- Jewelry that is not in stock will be handmade to order just for you and sent within two weeks (ten business days) from the date you placed and paid for your order. Larger orders will be shipped within 2-4 weeks. During busy times, such as the holidays, please order early.
- Please contact us if you would like to place an expedited or international order, or if you need your jewelry sooner than the estimates above.
If you are not satisfied with your jewelry purchase for any reason, you may return it for a full refund or a store credit. See below for details and requirements.
- In order to receive a full refund, you must request a return authorization within seven calendar days or five business days of receiving your order.
- Jewelry must be in its original, unworn and undamaged condition to be eligible for return. We cannot accept returns of jewelry received in poor condition.
- Your return package must be postmarked within seven calendar days after receiving your return authorization. Return shipping is customer's responsibility unless the return is due to our error or the item needs repairs.
- Returns requested after more than seven calendar days (or five business days) will be issued a store credit, not including shipping charges.
- We cannot accept returns requested after 30 days from receipt of item.
- Sale items are final sales and are not eligible for returns, refunds or credits.
- Please include a copy of your original receipt with a note as to the reason for the return.
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- Returns must be shipped in a well-padded container and sent using UPS or USPS. Shipping insurance is not required but recommended. LTJ is not responsible for damages or loss incurred in return shipping.
- All return shipping charges are the customer’s responsibility and cannot be refunded. Original shipping charges are also non-refundable. You may be eligible for a free return shipping label if the return or exchange is do to our error.
or call 847-563-8858 for questions or to request a return authorization. Thank you!