{CUSTOMER CARE}

{return policies}

• We have all experienced buyer’s remorse, and I want you to be thrilled with your purchases! Therefore, if you are not satisfied with your jewelry (for any reason), you may return it for a full refund, if you request a return authorization within seven calendar days of receiving it. Jewelry must be in its original, new, unworn, undamaged condition to be eligible for return.
• Your return package must be postmarked within seven calendar days after receiving your return authorization. A copy of your original receipt must be included with your returned item. Please note the reason for return on the receipt.
• Returned items must be in their original condition to receive a full refund. laura tanner jewelry reserves the right to refuse refunds for items that are returned without authorization or in unacceptable condition.
• Returns requested more than seven days after receiving the jewelry will be issued a store credit, not including original or return shipping charges, as long as the jewelry is returned in its original condition.
• Your jewelry will be repaired free of charge if it breaks during normal wear (see care & cleaning for details) within 90 calendar days of receiving it. Please refer to the repairs section for more information.
• Gifts may be returned for store credit or exchange only. Custom or sale items are final sales and cannot be returned.
• All return shipping charges are the customer’s responsibility and cannot be refunded. Please pack jewelry in a well-padded container and ship using UPS or USPS. Shipping insurance is not required but recommended. laura tanner jewelry is not responsible for damages or loss incurred in return shipping.
  
  or call: 847-563-8858 or 800-770-2802
  
  Mail returns to:
  laura tanner jewelry
  Attn: Returns
  2906 Central Street, No. 122
  Evanston, IL 60201
• Once your authorized return has been received and examined, your original method of payment will be credited within one week, not including the original or return shipping costs. You will receive an email confirmation of your refund once it is processed.