{CUSTOMER CARE}

{repair policy}

• Repairs are free if your jewelry needs a size adjustment or breaks during normal wear (i.e., a semi did not run over it—for guidelines, see care & cleaning) within 90 calendar days of payment.
• Please notify Laura within 90 days by email or phone to request a repair authorization. You must ship jewelry for repair within fourteen business days of receiving the repair authorization. laura tanner jewelry retains the right to refuse repairs shipped without authorization.
• Before requesting a repair authorization, please be ready with a detailed description of the broken jewelry, including the item number if possible. Attaching a photograph of the item is also very helpful.
• If your jewelry needs repairs after 90 days, you will be charged for materials and labor needed (usually not much) to repair your jewelry. The same policy applies to jewelry damaged or broken under extreme conditions (see care & cleaning) within the 90 day limit.
• All return shipping charges are the customer’s responsibility and cannot be refunded. Please pack jewelry in a well-padded container and ship using UPS or USPS. Shipping insurance is not required but recommended. laura tanner jewelry is not responsible for damages or loss incurred in return shipping.
  
  or call: 847-563-8858 or 800-770-2802
  
  Mail returns to:
  laura tanner jewelry
  Attn: Repairs
  2906 Central Street, No. 122
  Evanston, IL 60201
• You will receive a repair approval, including estimated charges and completion date, within seven days after your jewelry is received and evaluated. You must reply to this email within seven calendar days with your approval or denial of the estimate for repair work to begin.
• Your jewelry will be repaired and returned to you as soon as possible. Repair turnaround is usually 1-3 weeks after approval, not including shipping transit time. Return shipping charges of the finished repair are the customer’s responsibility and will be additional to any charges incurred for materials and labor.