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- Start browsing in our shop, and, when you are ready to order an item, simply select the available product options from the drop-down menus. To purchase, just click on the "add to basket" button.
- As you shop, you can check the contents of your shopping basket by clicking on the "view basket" button. You can then and add, remove, or change quantities of items in your basket as needed. Don't forget to double check the contents and quantities in your basket before checking out.
- If you cannot find exactly what you are looking for, go to custom designs for more information about creating a one-of-a kind jewelry and to schedule a complimentary design consultation.
payment
- You can pay online using your Visa, MasterCard or Discover credit cards with this web site's secure shopping cart system. You may also use PayPal to pay with your credit card or with your PayPal account.
- Your privacy and security is respected and protected by laura tanner jewelry, you can be confident that your personal and financial information is completely safe and secure on this web site. We offer the option of registering a password-protected account with us in order to maintain your personal information and track your purchases.
- As confirmation of our site's security, look for the small padlock icon at the top of your browser screen when you are entering sensitive information. Your information will never be shared with any third parties. See privacy and security for more policy details
postal & phone orders
- If you prefer not to use a credit card online, just select the Postal Order Form at checkout as your payment method. Complete the form with your credit card information and either fax or snail mail it to:
Fax: 847-563-8867
laura tanner jewelry
Attn: Postal Orders
2906 Central Street, No. 122
Evanston, IL 60201 - Personal checks or cash are not accepted for online orders. Postal orders sent with cash or checks will be returned.
- You may also place your order by telephone using a credit card Monday through Friday between 9 a.m. and 4 p.m. U.S. CST. Please have your credit cards, the style name, item numbers and descriptions of your purchases ready when you call. If your call is answered by voice mail, please leave a message and your call will be returned within 24 hours.
- For your security, please do not send your credit card information by email.
order confirmation and status
- Once your payment is complete, you will receive a confirmation email. When your package is shipped, you will receive a second email notification.
- You can check the status of your order by logging into your private account. The benefits of creating an account include viewing your order history, checking on your order status, and not having to keep track of any specifics should you need to return, repair or reorder any items.
- You can also check on your order by telephone or email, and you will receive a response within 24 hours Monday through Friday, between 9 a.m. and 4 p.m. U.S. CST.
taxes
- Illinois residents will be charged 10% sales tax. There is no sales tax for orders shipped to all other U.S. states. International orders are subject to taxes imposed by the destination country, and laura tanner jewelry cannot estimate those charges and is not responsible for including them in our charges.
international orders
- Customers outside of the United States are welcome to purchase jewelry on this web site. Before placing your order, please contact us about shipping rates for international orders. See above for international tax and customs duty policies. All international orders will be shipped by UPS.
- You can change the language of the shopping cart (excluding product descriptions) to French, German, Italian, Spanish, Dutch, Norwegian, Dutch, Portuguese or Russian using the menu at the bottom of the left column of the shop.
- You can convert your charges from dollars to Euros or British pounds using the currency converter adjacent to the language menu.
- Military personnel and their families stationed overseas with APO/FPO addresses are welcome to place online orders and will not be charged sales tax. Orders will be shipped by the USPS Priority Mail at the standard rate.
group order discounts
- Group orders of five or more pieces of coordinated wedding party (or other) jewelry in the same style or same gemstone receive a 10% discount. This discount also applies to jewelry for the bride, but only if included in the same order. Before placing your order, please contact Laura to receive your group discount authorization code.
- Please allow four to six weeks for large group orders to be completed. If you need your jewelry sooner, please contact us about placing a rush order. Rush order charges depend on the amount of jewelry ordered and how fast you need it. See shipping for more information. Expedited shipping charges are additional to rush order charges.


